Store Policies and Security:
With quality products, security, and protection at the core of our business, we take pride in offering a safe place for customers to shop. All online transactions are encrypted using an industry leader’s SSL (secure socket layer) technology. As soon as you enter your information during the checkout process, it is immediately converted into an unreadable format that cannot be decoded should someone intercept your data. This can be verified by the closed lock or solid key that appears in your browser window during checkout. Our customer’s information is also protected by a firewall, which is constantly monitored by our security personnel.
Our Product Guarantee / Returns Policy:
If you’re not happy with a product you’ve received from us, we will refund the purchase price (excluding shipping and handling charges). We accept returns within 30 days of delivery on unused, undamaged, and unopened products in their original packaging.
Products Damaged in Transit:
Please inspect your order immediately upon arrival. If you believe your item arrived damaged, please contact us within 48 hours of receiving the shipment. Please have your order number available when you call. We will require a digital photo to be emailed in order to process your claim. If you submit a claim for a missing item or an item that is damaged in transit, the claim must be received within forty-eight hours of receipt of your shipment to be eligible for replacement.
All orders are shipped via UPS, FedEx, or USPS. Shipping costs will be applied to your order at checkout and are based on the shipping method you select as well as the size, weight, and destination of your package. Shipping estimates can be found by adding items to your cart and entering your shipping address on the shopping cart page.
Our Shipping Center In California, Where All Your Orders Ship:
We ship all orders from our shipping center in California, and they typically arrive within 2-4 days. However, the delivery time can vary depending on where you live – for example, if you are located on the other side of the US, it may take 3-5 business days.
We are happy to ship internationally. We use UPS and Fedex for all of our international orders, and shipping costs will be applied to your order at checkout. Shipping estimates can be found by adding items to your cart and entering your shipping address on the shopping cart page. Please note that you may be responsible for paying import duties and taxes on your order. These fees are calculated by your country’s government and are collected at the time of delivery. We are unable to estimate these fees in advance, and we recommend that you contact your local customs office for more information.
Returns for international orders must be received within 40 days of receipt of your shipment to be eligible for replacement.
We take your privacy seriously and will never sell or share your personal information with third parties. Any information we collect from you is used solely to process your order or respond to your inquiry. We may occasionally send you emails or direct mail about new products, special offers, or contests, but you can opt-out of these communications at any time by clicking the ‘unsubscribe’ link at the bottom of the email or contacting us directly.
Collection of Personal Information:
We may collect personal information from you in a variety of ways. For example, you may provide information to us when you register at our site, place an order, subscribe to a service or newsletter, participate in another site feature or activity, fill out a form, respond to a survey or communication such as email, or participate in a contest or promotion.
We may also collect information about you from other sources. For example, we may collect demographic information from third parties or link or combine information we get from other sites with information we collect through our site. This helps us update and correct the information in our customer databases and provide product recommendations and other personalized services. But you should don’t worry about the security of your information because we only use the information to improve our service and never sell it to third parties.
Use Of Data:
We may use the information collected from or about you for a variety of purposes, including:
- To fulfill your product and service requests and process your transactions.
- To provide customer service, including responding to your inquiries, questions, and comments.
- To communicate with you about our products, services, contests, promotions, or other news or information that may be of interest to you.
- To conduct research and analysis, including market research.
- To help us better understand your interests and needs, or customize our products, services, and communications to suit your needs better.
Editing or Deleting Your Account Information:
You may edit your account information at any time by logging into your account and clicking on the “Edit Profile” link. You may also delete your account by contacting our Customer Support team. Please note that if you delete your account, we will retain certain information for analytical purposes and record-keeping obligations.
Your California Privacy Rights:
Under California Law, customers have the right to request that a business disclose the categories of personal information it shares with third parties for direct marketing purposes. To make such a request, please contact us at the address below. Please note that we are only required to respond to one request per customer each year.